TicketExchange by Ticketmaster
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Season Ticket Holders can now safely and conveniently sell tickets they cannot use through My Capitals Account with TicketExchange. TicketExchange is the safest, most secure place to sell and purchase Capitals tickets.
How do I sell my tickets?
- Visit My Capitals Account (https://oss.ticketmaster.com/html/home.htmI?team=washingtoncaps&l=EN&STAGE=1)
- Log in using your Account ID and Password.
- Select Manage Your Tickets.
- Select the tickets you would like to post.
- Click to post them for sale – it’s that easy!
There is no fee for posting tickets and the process is secure - simply select the tickets you wish to sell, choose the selling price and the expiration date, and submit the listing. Editing your posting at any time is quick and easy.
If you need any assistance, please contact your Capitals Representative at (202) 266-2350 or via email to: guestservices@washcaps.com
What happens when my tickets are sold?
Once your posted tickets are purchased, the amount of the sale price is credited to your Capitals account, less the 5% seller fee. With our change to Digital Ticketing, this seller fee is 5% less than before! You will now have the option to have the money credited back to a valid credit card or checking account. The barcodes on your sold tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via ticketFast® for at-home printing using any standard printer, without the hassle and delay of standard mail delivery.
You may choose to apply the credit on your account or receive a refund in the following ways:
- Apply credit towards 2013-2014 season renewals.
- Request to have money deposited to a valid checking account by Ticketmaster when your seats are sold.
What happens if my tickets do not sell?
You will be notified via email if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of emailing your tickets to a friend via Ticket Forwarding.
Are there additional fees?
Sellers pay additional fees only when their posted tickets have sold. Buyers pay additional fees during the purchase process reflected in the listing price of the ticket. Additional fees may also include an authentication and ticketFast® delivery fee.
Purchasing additional game tickets
Need extra tickets to the game? Use TicketExchange to purchase additional Capitals tickets directly from other Season Ticket Holders. Buying through TicketExchange is safe, secure, and easy, and with email delivery, you'll receive your extra tickets right away.
Buy and sell tickets with other fans!
Ticketmaster TicketExchange offers fans a legitimate and secure forum for buying and selling tickets online. The total integration of TicketExchange with Ticketmaster systems provides a seamless solution for overall fan satisfaction. Since only Ticketmaster tickets may be posted on TicketExchange, buyers are guaranteed authenticity and exact seat locations.
When a ticket is sold, the original barcode is cancelled and a new one is issued, eliminating the possibility of counterfeiting. TicketFast® enables immediate email delivery of purchased tickets, saving customers the time and trouble of coordinating transactions.
TicketExchange also uses built-in pricing regulations based on the locations of the seller and the event in order to ensure compliance with state laws that set the maximum allowable resale price per ticket.
