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Single Game Tickets
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Meet the Staff

Jim Greg Rick Katie Connery Justin Greg Ben

Jim Van Stone

Senior Vice President of Ticket Sales

Phone: 202-266-2300
Email: jvanstone@monumentalsports.com
Signed by the Capitals: August 2007
Hometown: Cinnaminson, New Jersey
School: BA - William Paterson College, Ed.M. - Temple University
Favorite Caps Player: Brooks Laich
Favorite Caps Moment: The continuous support and home ice advantage that we receive from the very best fans in the NHL.
Favorite Capitals Planholder Benefit: A Guest Services team that provides extraordinary personal service for all of our planholders.

Greg Monares

Senior Director, Guest Services

Phone: 202-266-2302
Email: gmonares@monumentalsports.com
Signed by the Capitals: August 1996
Hometown: El Paso, Texas
School: University of Maryland
Favorite Caps Player: Nicklas Backstrom
Favorite Caps Moment: Watching a Capitals victory over the Penguins at the Winter Classic in person.
Favorite Capitals Planholder Benefit: Season-Ticket Holder Party at Six Flags - a great way to meet the team and have some fun.
Favorite Past Caps Player: Peter Bondra
My sports hero: Larry Bird
Favorite hockey movie: Miracle

Rick Olivieri

Director, Guest Services

Phone: 202-266-2301
Email: rolivieri@washcaps.com
Signed by the Capitals: August 2007
Hometown: Rome, Italy
School: B.S. Temple University, M.S. Florida State University
Favorite Caps Player: Marcus Johansson
Favorite Caps Moment: Clinching the Southeast Division title and a playoff berth in the last home game of the 2007-08 season.
Favorite Capitals Planholder Benefit: The Season Ticket Holder Party.
Favorite Past Caps Player: Peter Bondra
My sports hero: Paolo Maldini
Favorite hockey movie: Slap Shot

Katie Bortnick

Guest Services Specialist

Phone: 202-266-2225
Email: kbortnick@washcaps.com
Signed by the Capitals: September 2011
Hometown: Gaithersburg, Maryland
School: University of South Carolina
Favorite Caps Player: Alex Ovechkin
Favorite Caps Moment: Beating the NY Rangers in game 5 at the Verizon Center last season when the entire arena was yelling, “We are LOUDER!"
Favorite Capitals Planholder Benefit: The Season-Ticket Holder Party because who doesn’t love an amusement park with fans, staff and the players!
Favorite Past Caps Player: Rod Langway
My sports hero: Cal Ripken Jr.
Favorite hockey movie: The Mighty Ducks

Connery Flanagan

Guest Services Specialist

Phone: 202-266-2313
Email: cflanagan@washcaps.com
Signed by the Capitals: July 2010
Hometown: Storrs, Connecticut
School: Eastern Connecticut State University
Favorite Caps Player: Alex Ovechkin
Favorite Caps Moment: Beating the Rangers in Game 7 of the 2009 playoffs.
Favorite Capitals Planholder Benefit: Season-Ticket Holder Party at Six Flags.
Favorite Past Caps Player: Peter Bondra
My sports hero: Michael Jordan
Favorite hockey movie: Miracle

Justin Franke

Guest Services Specialist

Phone: 202-266-2296
Email: jfranke@washcaps.com
Signed by the Capitals: October 2011
Hometown: Bangor, WI
School: Valparaiso University
Favorite Caps Player: Joel Ward
Favorite Caps Moment: Beating the Pens in the 2011 Winter Classic, gotta love Old-Time Hockey!
Favorite Capitals Planholder Benefit: Our Season-Ticket Holder Party at Six-Flags.
Favorite Past Caps Player: Scott Stevens
My sports hero: Bill Laimbeer
Favorite hockey movie: Slap Shot

Greg Gosselin

Guest Services Specialist

Phone: 202-266-2224
Email: ggosselin@washcaps.com
Signed by the Capitals: August 2010
Hometown: Merrimack, N.H.
School: Franklin Pierce College, B.S. / Southern New Hampshire University, M.S.
Favorite Caps Player: Marcus Johansson
Favorite Caps Moment: Nicklas Backstrom’s hat trick in Game 2 of the 2010 playoffs against the Canadiens. His third goal sealed the win for the Caps just 31 seconds into overtime.
Favorite Capitals Planholder Benefit: Season-Ticket Holder party and free skate sessions. Both events give season-ticket holders the chance to get to know the Guest Services team.
Favorite Past Caps Player: Joe Juneau
My sports hero: Ted Williams
Favorite hockey movie: Mystery Alaska

Ben Sugarman

Guest Services Specialist

Phone: 202-266-2322
Email: bsugarman@washcaps.com
Signed by the Capitals: April 2011
Hometown: Berwyn, PA
School: The George Washington University
Favorite Caps Player: Alex Ovechkin
Favorite Caps Moment: Ovechkin scoring his 300th career goal and being the sixth-youngest in NHL history to the milestone.
Favorite Capitals Planholder Benefit: Season Ticket Holder Party at Six Flags.
Favorite Past Caps Player: Rod Langway
My sports hero: Allen Iverson
Favorite hockey movie: The Mighty Ducks