Verizon Center Frequently Asked Questions (FAQ)
How do I contact the Washington Wizards, Washington Capitals and Washington Mystics main offices?
For the Washington Wizards please call (202) 661-5000; for the Washington Capitals please call (202) 266-2200; for the Washington Mystics please call (202) 527-7540.
How can I purchase tickets to an event or game at Verizon Center?
Verizon Center is a Ticketmaster building so all tickets to all events can be purchased either through our box office or any other Ticketmaster outlet, online at www.ticketmaster.com or via phone at (202) 397-SEAT, (703) 573-SEAT or (410) 547-SEAT.
At what age are you required to have a ticket to attend a Caps game at Verizon Center?
Children 3 years and older require tickets to all hockey games.
When do doors open for a Caps game at Verizon Center?
Doors open an hour before game time. This is subject to change.
Are cameras allowed into the building?
Still cameras are allowed for all basketball and hockey games. For concerts, the camera policy varies from show to show, however, video cameras and recorders are not allowed for any concerts.
Can I bring in my own food and beverages?
Outside food and beverages are not allowed to be brought into the arena for any event. We encourage patrons to visit one of the many restaurant options available in the surrounding area prior to attending an event or visit one of our concession stands offering a variety of food options during an event.
Can I bring a stroller?
Yes, you can bring a stroller with you to the arena; however it will need to be checked in with our Guest Services staff prior to going to your seats. Please go to the Guest Services area outside of Section 102 and our staff will direct you to the area where strollers can be checked in. Upon completion of the event, you can then pick up your stroller.
Is smoking allowed in the building?
Smoking is not allowed inside Verizon Center. We are a smoke-free facility. If you would like to smoke while attending an event at the arena, we will allow you to exit after the event starts from almost any exit. Upon exiting you must get your hand stamped and then re-enter the arena through the main entrance on F Street NW.
Where can you park if driving to an event at Verizon Center?
Verizon Center has its own parking garage located on 6th Street NW underneath the building and is only open for concerts at a charge of $25 for event parking. The garage is not open for public parking for Washington Wizards or Washington Capitals games, with the only exception being for persons with disabilities. The garage opens 1 ½ hours before game/show time and closes 1 hour after the conclusion of the game or event. Maximum clearance for the Verizon Center garage is 6'8".
In instances where the Verizon Center garage is closed to the general public for events, there are several public parking garages near the building that would be viable options: Gallery Place parking garage on 6th Street NW; the public garage next door to Rosa Mexicano restaurant on F Street NW; and the public garage located near 7th and I Streets NW. There are at least 10,000 parking spaces located within several blocks of the arena.
What’s the closest Metro stop to Verizon Center?
The Gallery Place/Chinatown Metro stop on the redline drops you off right at the arena. Additional Metro stops within a few blocks include Navy-Archives, Metro Center and Judiciary Square.
Where is the box office/will call located? What are the hours of operation?
The main box office and will call windows are located at F Street NW. The box office is open Monday through Saturday from 10:00 a.m. to 5:30 p.m. and closed on non-event Sundays. On the day of an event, the box office will stay open until about 1 1/2 hours after the show starts. Will Call opens 1 1/2 hours before the show starts or you can pick up your tickets during regular box office hours.
Where are the entrances to Verizon Center?
There are two entrances to the building, the main entrance is on F Street NW and the second entrance is located at 7th and G Streets NW, by the Gallery Place movie theatres.
Where are my seats located?
Click Here for our Interactive Seating Chart
Where is seat No. 1 located in each row/section of the arena? How many seats are in a row and how many rows are in each section?
If you are seated in the section and looking at the floor, seat No. 1 will be to the left hand side of that row. The number of seats in each row and the number of rows in each section varies according to the capacity of the event.
How can I request auction items or donations from the Washington Capitals?
Need to update the “How can I request Auction Items” to say: Please visit our Community Relations Page (http://capitals.nhl.com/club/page.htm?id=64917) for the Washington Capitals Donation Policy and Guidelines.
It's my anniversary and/or my birthday and I'd like to have an announcement put up on the scoreboard during a hockey game?
For hockey games, a $25 donation to Washington Capitals charities is required and at least 48 hours notice must be given. Contact Guest Services at 202-266-2350 or guestservices@washcaps.com.
Do you have accessible seating in all levels of the arena? What do I do if I need a sign language interpreter or have already purchased tickets to an event and now need special assistance in getting to my seats?
Yes, we do have accessible seating available in all levels of the arena. The Accessible Seating department at Verizon Center can assist you in purchasing single game tickets in those areas by calling (202) 661-5065. Please allow 24-48 hours for them to return your call.
What hotels are nearby Verizon Center?
There are several hotels nearby the arena. Below are several different options including the phone number and distance from the arena to the hotel. For complete listings, please visit www.washington.org.
Hotel Monaco: (202) 628-7177; 0.1 miles
Red Roof Inn: (202) 289-5959; 0.2 miles
Courtyard Marriott: (202) 638-4600; 0.2 miles
Renaissance Hotel: (202) 898-9000; 0.3 miles
Hampton Inn: (202) 842-2500; 0.3 miles
Grand Hyatt: (202) 582-1234; 0.4 miles
Marriot Metro Center: (202) 737-2200; 0.5 miles
