Sign in with your NHL account:
  • Submit
  • Or
  • Sign in with Google
Single Game Tickets


DONATING TICKETS TO CHARITY


HOW TO PRINT YOUR TICKETS



RECEIVING DIGITAL TICKETS




TRANSFERRING YOUR TICKETS TO A CARD


TRANSFERRING TICKETS TO A FRIEND





Season Ticket Card Terms and Conditions


HOW TO USE YOUR CARD


Using your season-ticket card to enter Verizon Center is simple and easy. Follow the steps below.


Step 1 When you arrive at the game, go directly to any entry point at Verizon Center.

Step 2

Present your season-ticket card to the Verizon Center attendant. The attendant will swipe your card to validate your account and present you with a seat locator tab for each valid ticket stored on the card for that game.

Step 3

Use the seat locator tab(s) to access your seats.


MY CAPITALS ACCOUNT MANAGER

You have 24-hour access to managing your tickets online at My Capitals Account Manager. Simply log on using your account number/email and your password. Using My Capitals Account Manager, you can print tickets from your home or office, forward tickets to family/friends/ clients, or sell them using NHL Ticket Exchange. Log on to My Capitals Account Manager to see all of your ticket management tools in one place. If you don't know your password or need any assistance with the process, your dedicated guest services specialist can help answer all of your questions or handle requests.



*NEW FOR 2012-2013
FREE ACCOUNT MANAGER TOOLS!
In conjunction with the introduction of the season-ticket card, we are happy to announce that your account management functions are now FREE! You can use My Capitals Account Manager to print or forward tickets at no cost to you.





Season-Ticket Card Terms and Conditions


DIGITAL TICKETING FAQ'S


1. HOW DO I USE IT?
Use your season-ticket card just like you would a normal ticket. Present your card to the ticket taker when you arrive at Verizon Center and they will swipe it. You will receive a seat locator tab with detailed seat information for each location on your account. You can then enter the building as normal with your guests.


2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY AHEAD OF TIME?
Your guests will require their own ticket to enter Verizon Center. Prior to the game you can forward their seats to them by logging on to your account at My Capitals Account Manager. The recipient will be able to print the electronic ticket at home.


3. IS THERE A COST TO FORWARD OR REPRINT A TICKET?
No, it's free! New for the 2012-13 season, Capitals season-ticket holders can now forward and reprint their season tickets free of charge using My Capitals Account Manager.


4. WHAT HAPPENS IF I LOSE MY CARD OR IT GETS STOLEN?
If your season-ticket card is lost or gets stolen please contact your guest services specialist immediately. Your card will be deactivated and will no longer be able to gain entry to Verizon Center. A replacement card will be re-issued for you to use the remainder of the season.


5. I USE MY TICKETS FOR BUSINESS, FOR CLIENTS AND EMPLOYEE INCENTIVES. HOW WILL I GIVE THEM MY TICKETS?
Just login to your account at My Capitals Account Manager and select ticket forwarding. This is a secure way to deliver your tickets by emailing them to your client or employee without anyone leaving their office.


6. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR ALL OF MY SEATS?
If you are a full season ticket holder or you have a partial season ticket plan in which you receive the same seat locations each game your tickets will be pre-loaded onto your own personalized Digital Ticket Card. It is the responsibility of the primary account holder to determine how the cards and or tickets are distributed among your group. Through My Capitals Account you will be able to transfer your tickets to your share partners for free. Once your share partners access the tickets they will be able to the print the tickets you forward to them. Or, if you prefer, you can bring the tickets for the games assigned to your share partner from the My Capitals Account management tool by forwarding the appropriate tickets to your personal email address, printing them and then delivering them directly to your share partners.


7. WHAT IF I WANT TO SELL MY TICKETS FOR A PARTICULAR GAME?
You can list your tickets for sale through the NHL Ticket Exchange website. Simply log on to your account through MY Capitals Account.com and list your tickets for sale. Visit the Capitals Season Ticket holder locker room for complete instructions on how to sell your tickets using the NHL Ticket Exchange. Also, please feel free to contact your personal Capitals Guest Services Specialist at any time if you have any questions.


8. WHAT IF I HAVE A TICKET FOR A PREMIUM SEATING AREA?
Our premium seating areas include our VIP seats, Powerplay Club seats, and Acela Ledge Seats. If you have seats in any of these areas, you'll receive a card to use exclusively for them, and will continue to receive the benefits that come with these seating areas. Any additional 100/400 general seats that you have will be stored on a separate card.


9. CAN I ENTER THE VERIZON CENTER BY SHOWING MY TICKETS ON MY PHONE?
Yes. New for the2013-2014 season, mobile ticketing is now available. You can access My Capitals Account Manager via the browser on your smartphone to view your tickets for entering Verizon Center, and also to transfer your tickets to family/friends/clients. Passbook integration is also available if you are using an Apple I phone and available via Passwallet.

10. CAN I FORWARD ALL OF MY TICKETS IF MY ACCOUNT IS NOT PAID IN FULL?
Yes. Your entire ticket package is available on line at My Capitals Account.


11. IS THERE ANY WAY TO PRINT OR FORWARD MORE THAN ONE GAME AT A TIME?
Yes, you will be able to print or forward multiple games at a time.


12. MY GUESTS AND I WILL BE ARRIVING AT VERIZON CENTER SEPARATELY. CAN I FORWARD OR PRINT ONLY SOME OF MY TICKETS FOR A PARTICULAR GAME AND LEAVE THE REST ON MY CAPITALS DIGITAL TICKET CARD?
Yes. Simply check the box next to the seats that you would like to forward or print and continue through the forwarding or printing process on My Capitals Account. All unchecked seats will remain on the digital ticket card for the game you’re managing.





Season-Ticket Card Terms and Conditions


TRANSFERRING TICKETS TO A FRIEND


Step 1
Select “manage my tickets”



A new page titled “My Washington Capitals AccountManager” will appear.





Step 2
Click on the game you would like to manage.




It may take some time for your process to load. A layered screen will appear over the calendar.






Step 3
Select the option “Transfer tickets to a friend”, and click on the seats you would like to forward. Then, click “done”.





The layered screen will disappear, and there will be a number indicating the amount of tickets selected to print for the particular game(s). The number of tickets will also show up at the top, right-hand corner of the AccountManager screen near the “continue” button.







Step 4
Click “continue”. A pop up screen will appear.







Step 5
Confirm seats and click “continue to transfer”, or click “cancel” if you would like to edit your selection. After a few seconds, you will see a summary of your selection.







Step 6
Enter in the recipient’s contact information: first name, last name, email address, confirm email address. Insert the accurate information and select “add”. This step is necessary to complete the transfer.







Step 7
Select the name of the recipient you would like to transfer your ticket(s) to. These names will be saved on your AccountManager for convenience as you utilize the transferring option. Once you add the recipient, there will be buttons enabled to edit/delete your contact and another option to enter new contacts.







Step 8
Continue to scroll down the summary page. You can leave a custom message for the recipient, and you can choose to have an automatic email reminder sent to your corresponding email address in the case that your recipient doesn’t accept the offer as the event nears. You will also be able to choose whether you want to display the original price on your ticket offer.







Step 9
Click “next step”.
You will be directed to a new screen summarizing the transfer.







Step 10
Agree to the terms of use, and the “complete transfer” button will be enabled. Once the transfer information is confirmed, click “complete transfer”. If you need to edit the name/email of the recipient or anything else about your transfer, click on “previous step”.







Step 11
Review your order. You should see 2 checks on the left hand side bar next to “1. Select a recipient” and “2. Review & Submit”. There is a button to print the page for your own records just above the “Transfer Summary” title on the right.






RECEIVING TICKETS


Step 1
You will receive an email from the email address: teamexchange@ticketmaster.com; on behalf of; Washington Capitals (guestservices@washcaps.com)

With the subject:
Your Ticket Transfer Offer from Capitals Guest Services Capitals Guest Services

The email will contain: Opponents, Date, Time, Seat details (Section, Row, and Seat), and may contain the original price of the ticket offer. Also, the email will contain the expiration date to claim the offer, which is the start time of the event. At the end of the email, there will be two choices: “decline offer” or “accept offer”.






Step 2
Select either “decline offer” or “accept offer”.





Step 3
Whether you accept or decline the offer, you will be directed the Washington Capitals AccountManager website.

Here you will need to sign into the AccountManager with the exact email address that the ticket offer was transferred to or with the Account ID associated with that email address. Note: If the email addresses are different, you will not be able to receive the tickets.








Step 4
Sign into AccountManager, and you will see a notice on the front page. “Note: You have pending offer(s). Click here to accept or decline the offer(s).”

Click on “click here” to continue accepting or declining your offer.







Step 5
A layered screen will appear and prompt you to accept or decline the offer.







Step 6
(See Step 12 if you want to decline)
If you accept the offer, you will be directed to a new screen summarizing the ticket transfer. Choose the delivery method in order to finalize the transfer: print or digital.






Step 7
If you choose to select a “digital” delivery type, several prompts will appear below. Select what “Paperless Type” either credit card or a fan’s card. Fill in the accurate information. Click “Add”

Note: The Fan Card number is an 8-digit number located on the back of the card starting with 8-0-0.

If you select “Print” as delivery type, you will be directed to a summary page. From there, you need to agree to the “terms of use” and click “complete transfer”. After a few seconds, you will be prompted to “open” or “save” the PDF ticket. You will also be directed to a confirmation page. If you were not prompted to “open” or “save” your ticket(s), you can click on the “print” button on your confirmation page. Once your PDF appears through Adobe (or like software), you can print and/or save your PDF paper ticket.









Step 8
Once the correct card is added, select the card by clicking on the button to the left of the card nickname. The “next step” button will be enabled after selecting the card.







Step 9
Confirm all of the information. Click “next step”.

You will be directed to a new screen summarizing the transfer.








Step 10
Review the items being transferred to your card. Agree to the “terms of use” by clicking on the button to the left of the terms. The “complete transfer” button will then be enabled.








Step 11
Click “complete transfer”. A confirmation page will appear and if selected you will receive an email as well.








Step 12
If you decline the offer, you will be directed to a new screen.








Step 13
Agree to the “Terms of Use”. The “decline offer” button will be enabled.








Step 14
Confirm and select “decline offer”. A confirmation page will appear.




PRINTING TICKETS


Step 1
Select “Manage My Tickets”






Step 2
Click on the game you would like to manage.




It may take some time for your process to load. A layered screen will appear over the calendar.






Step 3
Select the option “Print ticket” and click on the seats you would like to print. Then, click “done”.





The layered screen will disappear, and there will be a number indicating the amount of tickets selected to print for the particular game(s). The number of tickets will also show up at the top, right-hand corner of the AccountManager screen near the “continue” button. Confirm your selection.







Step 4
Click “continue”. A pop up screen will appear.







Step 5
Confirm seats and click “continue to print”, or click “cancel” if you would like to edit your selection. After a few seconds, you will see a summary of your print selection.







Step 6
Review and click on the agreement terms. “I agree to the terms of use…” Once you have agreed to the terms, the “submit” button will be enabled.






Step 7
After a few seconds, you will be prompted to “open” or “save” the PDF ticket. You will also be directed to a confirmation page. If you were not prompted to “open” or “save” your ticket(s), you can click on the “print” button on your confirmation page.







Step 8
Once your PDF appears through Adobe (or like software), you can print and/or save your PDF paper ticket.






DONATING TICKETS TO A CHARITY


Step 1
Select “Manage My Tickets”




A new page titled “My Washington Capitals AccountManager” will appear.




Step 2
Click on the game you would like to manage.




It may take some time for your process to load. A layered screen will appear over the calendar.






Step 3
Select the option “Donate tickets to charity”, and click on the seats you would like to donate. Then Click “done”.





The layered screen will disappear, and there will be a number indicating the amount of tickets selected to print for the particular game(s). The number of tickets will also show up at the top, right-hand corner of the AccountManager screen near the “continue” button. Confirm your selection.







Step 4
Click “continue”. A pop up screen will appear.







Step 5
Confirm seats and click “continue to donate”, or click “cancel” if you would like to edit your selection. After a few seconds, you will see the charity selection page. As of right now, Most Valuable Kids is the only charity a ticket holder is able to donate to through AccountManager.







Step 6
Agree to the terms of use. If you would like to donate anonymously, please select the check box below the terms of use.






Step 7
Click “donate now”. You will be directed to a confirmation page where you can print a summary of your charity donation and/or return to managing tickets.




CANCELLING FORWARDED TICKETS (RECALLING A TRANSFTER)


Step 1
Log into your AccountManager






Step 2
Select “manage my tickets”. You will be redirected to the calendar of events.







Step 3
Click on the event for which you are recalling your tickets. A layered screen will appear.









Step 4
Right under the pop-up screen’s “Close” button is one labeled “pending actions” in red. Click on “pending actions”.






Step 5
Once you click on “pending action”, within the same pop-up screen those actions not accepted or declined by the recipient will appear.







Step 6
Click on the event you would like to recall. The “cancel offer” button will be enabled.








Step 7
Confirm event recalled. Click “cancel offer”. You will be redirected to a summary page.








Step 8
Confirm information. Agree to “Terms of Use”. The “cancel offer” button will be enabled.








Step 9
Click “cancel offer”. You will be redirected to a confirmation page. Recalling transferred tickets is completed.




TRANSFERRING TICKETS TO A CARD


Step 1
Select “manage my tickets”



A new page titled “My Washington Capitals AccountManager” will appear.





Step 2
Click on the game you would like to manage.




It may take some time for your process to load. A layered screen will appear over the calendar.






Step 3
Select the option “Transfer tickets to card”, and click on the seats you would like to transfer. Then, click “done”.





The layered screen will disappear, and there will be a number indicating the amount of tickets selected to print for the particular game(s). The number of tickets will also show up at the top, right-hand corner of the AccountManager screen near the “continue” button.







Step 4
Click “continue”. A pop up screen will appear.







Step 5
Confirm seats and click “continue to transfer”, or click “cancel” if you would like to edit your selection. After a few seconds, you will see a summary of your selection.







Step 6
Select or add a new card that you would like to transfer your tickets to. If you would like to add a new card, first select the paperless ticket type. You can choose from either a credit card or a fan’s card. If you choose the credit card option, you will need to provide the following information: provide a nickname, first name and last name on the card, credit card type, credit card number, confirm card number, and an optional email address for a confirmation email.




If you choose the fan’s card option, the following information will be needed: provide a nickname, first name and last name on the card, STH card type (currently only one option – 2012), card number, and an optional email address for a confirmation email. email.






Step 7
Once the correct card is added, select the card by clicking on the button to the left of the card nickname.







Step 8
Click “next step”.
You will be directed to a new screen summarizing the transfer.







Step 9
Agree to the terms of use, and the “complete transfer” button will be enabled. Once the transfer information is confirmed, click “complete transfer”. If you need to edit the name/email of the recipient or anything else about your transfer, click on “previous step”.







Step 10
Review your order. You should see two checks on the left hand side bar next to “1. Select a recipient” and “2. Review & Submit”. There is a button to print the page for your own records above the “Transfer Summary” title on the right.










Season-Ticket Card Terms and Conditions