DIGITAL TICKETING FAQ'S
1. HOW DO I USE IT?
Use your season-ticket card just like you would a normal ticket. Present your card to the ticket taker when you arrive at Verizon Center and they will swipe it. You will receive a seat locator tab with detailed seat information for each location on your account. You can then enter the building as normal with your guests.
2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY AHEAD OF TIME?
Your guests will require their own ticket to enter Verizon Center. Prior to the game you can forward their seats to them by logging on to your account at My Capitals Account Manager. The recipient will be able to print the electronic ticket at home.
3. IS THERE A COST TO FORWARD OR REPRINT A TICKET?
No, it's free! Capitals season-ticket holders can now forward and reprint their season tickets free of charge using My Capitals Account Manager.
4. WHAT HAPPENS IF I LOSE MY CARD OR IT GETS STOLEN?
If your season-ticket card is lost or gets stolen please contact your guest services specialist immediately. Your card will be deactivated and will no longer be able to gain entry to Verizon Center. A replacement card will be re-issued for you to use the remainder of the season.
5. I USE MY TICKETS FOR BUSINESS, FOR CLIENTS AND EMPLOYEE INCENTIVES. HOW WILL I GIVE THEM MY TICKETS?
Just login to your account at My Capitals Account Manager and select ticket forwarding. This is a secure way to deliver your tickets by emailing them to your client or employee without anyone leaving their office.
6. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR ALL OF MY SEATS?
If you are a full season ticket holder or you have a partial season ticket plan in which you receive the same seat locations each game your tickets will be pre-loaded onto your own personalized Digital Ticket Card. It is the responsibility of the primary account holder to determine how the cards and or tickets are distributed among your group. Through My Capitals Account you will be able to transfer your tickets to your share partners for free. Once your share partners access the tickets they will be able to the print the tickets you forward to them. Or, if you prefer, you can bring the tickets for the games assigned to your share partner from the My Capitals Account management tool by forwarding the appropriate tickets to your personal email address, printing them and then delivering them directly to your share partners.
7. WHAT IF I WANT TO SELL MY TICKETS FOR A PARTICULAR GAME?
You can list your tickets for sale through the NHL Ticket Exchange website. Simply log on to your account through MyCapitalsAccount.com and list your tickets for sale. Visit the Capitals Season Ticket holder locker room for complete instructions on how to sell your tickets using the NHL Ticket Exchange. Also, please feel free to contact your personal Capitals Guest Services Specialist at any time if you have any questions.
8. WHAT IF I HAVE A TICKET FOR A PREMIUM SEATING AREA?
Our premium seating areas include our VIP seats, Powerplay Club seats, and Acela Ledge Seats. If you have seats in any of these areas, you'll receive a card to use exclusively for them, and will continue to receive the benefits that come with these seating areas. Any additional 100/400 general seats that you have will be stored on a separate card.
9. CAN I ENTER THE VERIZON CENTER BY SHOWING MY TICKETS ON MY PHONE?
Yes. New for the 2013-2014 season, mobile ticketing is now available. You can access My Capitals Account Manager via the browser on your smartphone to view your tickets for entering Verizon Center, and also to transfer your tickets to family/friends/clients. Passbook integration is also available if you are using an Apple I phone.
10. CAN I FORWARD ALL OF MY TICKETS IF MY ACCOUNT IS NOT PAID IN FULL?
Yes. Your entire ticket package is available on line at My Capitals Account.
11. IS THERE ANY WAY TO PRINT OR FORWARD MORE THAN ONE GAME AT A TIME?
Yes, you will be able to print or forward multiple games at a time.
12. MY GUESTS AND I WILL BE ARRIVING AT VERIZON CENTER SEPARATELY. CAN I FORWARD OR PRINT ONLY SOME OF MY TICKETS FOR A PARTICULAR GAME AND LEAVE THE REST ON MY CAPITALS DIGITAL TICKET CARD?
Yes. Simply check the box next to the seats that you would like to forward or print and continue through the forwarding or printing process on My Capitals Account. All unchecked seats will remain on the digital ticket card for the game you’re managing.
Season-Ticket Card Terms and Conditions