DIGITAL SEASON TICKET CARD FAQ'S
1. HOW DO I USE IT?
Use your Monumental Membership Pass just like you would a normal ticket. Present your card to the attendant when you arrive at Verizon Center and they will swipe it or scan the barcode on the back. You will receive a seat locator tab with detailed seat information for each location on your account. You can then enter the building as normal with your guests.
2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY AHEAD OF TIME?
Your guests will require their own ticket to enter Verizon Center. Prior to the game you can forward their seats to them by logging on to your account at Monumental Sports Account Manager. The recipient will be able to print the electronic ticket at home within 72 hours of the event, store them on a credit card, or use their mobile phone to access them.
3. IS THERE A COST TO FORWARD OR REPRINT A TICKET?
No, itís free! Capitals full season-ticket members can now forward and reprint their season tickets free of charge using Monumental Sports Account Manager.
4. WHAT HAPPENS IF I LOSE MY CARD OR IT GETS STOLEN?
If your Monumental Membership Pass is lost or gets stolen please contact your guest services specialist immediately. Your card will be deactivated and will no longer be able to gain entry to Verizon Center. A replacement card will be re-issued for you to use the remainder of the season.
5. I USE MY TICKETS FOR BUSINESS, FOR CLIENTS AND EMPLOYEE INCENTIVES. HOW WILL I GIVE THEM MY TICKETS?
Just login to Monumental Sports Account Manager and select ticket forwarding. This is a secure way to deliver your tickets by emailing them to your client or employee without anyone leaving their office.
6. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR ALL OF MY SEATS?
You will be provided one Monumental Membership Pass that is valid for all seat locations on your account for all teams. Use ticket forwarding on Monumental Sports Account Manager to send your split partners their tickets.
7. WHAT IF I WANT TO SELL MY TICKET?
You can list your ticket for sale through NHL Ticket Exchange as normal. Once the system is made available, you can access NHL Ticket Exchange online via Monumental Sports Account Manager. Feel free to contact your guest services specialist with any questions regarding selling your tickets.
8. WHAT IF I HAVE A TICKET FOR A PREMIUM SEATING AREA?
Our premium seating areas include our Owner seats, A-K Real Estate VIP seats and Acela Ledge seats. If you have seats in any of these areas, your seat locator tab will indicate you have access to these areas.
9. CAN I ENTER THE VERIZON CENTER BY SHOWING MY TICKETS ON MY PHONE?
Yes! Mobile ticketing is available. You can access Monumental Sports Account Manager via the browser on your smartphone to view your tickets for entering Verizon Center, and also to transfer your tickets to family/friends/ clients. Passbook integration is also available if you are using an Apple iPhone.
10. CAN I ALSO ACCESS MY WIZARDS OR MYSTICS TICKETS ONLINE?
New for this season, using Monumental Sports Account Manager you can access your tickets for all three teams in one convenient location. Monumental Sports Account Manager is your central location for all Monumental Sports tickets!
Season-Ticket Card Terms and Conditions