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2014 STANLEY CUP PLAYOFF FREQUENTLY ASKED QUESTIONS

Full season ticket members get access to their seats for the 2014 Stanley Cup Playoffs and have the ability to pay for games played at the conclusion of each playoff round through Pay As We Play (PAWP).
PAWP means that you will have no upfront payment for playoff games that might not be played. You are charged only if the Capitals play a home game during that round once completed.

How do I sign up for Pay As We Play?
By purchasing season tickets for 2014-15 and making your first payment we will automatically enroll you in Pay As We Play when you choose the playoffs. Please note that if you default on your payments for the 2014 Playoff Pay As We Play program, the Capitals reserve the right to automatically cancel your 2014-15 season-ticket plan and remaining playoff tickets.

What forms of payment will be accepted for 2014 Pay As We Play playoff program?
The only form of payment accepted for Pay As We Play is a major credit card. We accept all major credit cards (American Express, Visa, Mastercard, Discover).

Do I have to use the same credit card for both Power Pay and Pay As We Play?
Yes. We will automatically charge the credit card we have on file for Power Pay on or about the 15th of each month for your season-ticket plan. At the end of each playoff round, the same card will be charged for any home games played during that round.

How will I receive my Stanley Cup Playoff tickets?
Stanley Cup Playoff tickets will be loaded onto your online Account Manager prior to the start of the first round. You will be able to use our online Account Manager functions including printing, ticket transfers, and selling on the NHL TicketExchange. You will be able to enter the building utilizing mobile ticketing or printed PDF tickets.
What if I don’t want to purchase playoff tickets?

We hope you will join us for the excitement of Capitals playoff hockey; however you may choose to only purchase Capitals tickets for the 2014-15 season at this time.

Can I buy additional playoff tickets through the Capitals?
If there are additional playoff tickets available for individual games, they will be made available to Capitals Full Season-Ticket Members via an online presale. Due to very limited availability there is not a guarantee that we will have additional playoff tickets for purchase.

Who do I contact if I need to update my credit card information?
Once you purchase Capitals Full Season-Tickets you will be assigned to a Guest Services Specialist. Please contact your Guest Services Specialist directly or the Capitals Guest Services Department at 202.266.2350 or via e-mail at guestservices@washcaps.com.

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EMAIL Guest Services @CapsSTH